Privacy Policy

BACKGROUND:

CSIQ Limited understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, https://www.csiq.co.uk (“Our Site”) and will only collect and use personal data in ways described here and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

2. Information About Us

   • Our Site is owned and operated by CSIQ Limited, a limited company registered in England under company number 12741949, whose registered and trading address is 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ; our VAT number is GB 370 2447 14
   • Our Data Protection Officer can be contacted by email at [email protected] or by telephone at +44 03300 430 900 or by post at 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites. We advise you to check the privacy policies of any such websites before providing any data to them.

4. Your Rights

   • As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
     • The right to be informed about Our collection and use of personal data;
     • The right of access to the personal data We hold about you (see section 12);
     • The right to rectification if any personal information We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
     • The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only retain your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please Contact Us using the details in section 14);
     • The right to restrict (i.e. prevent) the processing of your personal data;
     • The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
     • The right to object to Us using your personal data for particular purposes; and
     • Rights concerning automated decision making and profiling.
   • If you have any cause for complaint about Our use of your personal data, please Contact Us using the details provided in section 14. We will do Our best to solve the problem for you. If we cannot help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
   • Please contact the Information Commissioner’s Office or your local Citizens Advice Bureau for further information about your rights.

5. What Data Do We Collect?

Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data (please also see section 13 on Our use of Cookies and similar technologies and Our Cookie Policy https://www.csiq.co.uk/privacy-policy/):

• name;
• gender;
• business/company name
• job title;
• profession;
• contact information such as email addresses and telephone numbers;
• demographic information such as postcode, preferences, and interests;
• financial information such as credit/debit card numbers;
• IP address;
• web browser type and version;
• operating system;
• a list of URLs starting with a referring site, your activity on Our Site, and the Site you exit to;

6. How Do We Use Your Data?

   • All personal data is processed and stored securely for no longer than is necessary for light of the reason(s) it was first collected. We will comply with Our obligations and safeguard your rights under the Data Protection Act 1998 and GDPR. For more details on security, see section 7 below.
   • Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
     • Providing and managing your Account;
     • Providing and managing your access to Our Site;
     • Personalising and tailoring your experience on Our Site;
     • Supplying Our products and services to you (please note that We require your personal data to enter into a contract with you);
     • Personalising and tailoring Our products and services for you;
     • Replying to emails from you;
     • Supplying you with emails that you have opted into (you may unsubscribe or opt out at any time by clicking “Unsubscribe from this list” or “Update subscription preferences” in our newsletter.
     • Market research;
     • Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;
   • With your permission and/or where permitted by law, We may also use your data for marketing purposes, including contacting you by email and telephone or text message and post with information, news, and offers on Our products and However, we will not send you any unsolicited marketing or spam and take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the UK Data Protection Act 2018
   • and GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
   • We do not have any third party content on our website.
   • You have the right to withdraw your consent to Us using your personal data at any time and to request that We delete it.
   • We do not keep your personal data for any longer than is necessary in light of the reason(s) it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
     • For general contact form enquiries, data is kept for as long as required to fulfil your enquiry;
     • For newsletter sign-ups, your data is kept until you unsubscribe from the newsletter mailing list.

7. How and Where Do We Store Your Data?

   • We only keep your personal data for as long as We need to use it, as described above in section 6, and/or for as long as We have your permission to keep it.
   • Your data will only be stored in the UK.
   • Data security is fundamental to us. We have taken suitable measures to safeguard and secure data collected through Our Site to protect your data.
   • Steps We take to secure and protect your data include:

8. Do We Share Your Data?

   • Subject to section 8.2, We will not share any of your data with any third parties.
   • We may be legally required to share certain data held by CSIQ, including your personal information, in certain circumstances, such as where we are involved in legal proceedings or complying with a court order or governmental authority.
   • We may compile statistics about the use of Our Site, including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data or any anonymised data that can be combined with other data and used to identify you. From time to time, we may share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
   • In certain circumstances, We may be legally required to share certain data held by Us, including your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

9. What Happens If Our Business Changes Hands?

   • From time to time, We may expand or reduce Our business, which may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was initially collected by Us.
   • If any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

10. How Can You Control Your Data?

    • In addition to your rights under the GDPR, set out in section 4, whenyou submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us, which you may do by unsubscribing using the links provided in Our emailsat the point of providing your details.
    • You may also wish to sign up for one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you from receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receive.

11. Your Right to Withhold Information

    • You may access Our Site without providing any data at all.
    • You may restrict Our use of Cookies. For more information, see section 13 and Our Cookie Policy https://www.csiq.co.uk/privacy-policy

12. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is stored). Under the GDPR, no fee is payable, and We will provide any and all information in response to your request free of charge. Please contact Us for more details at [email protected] or using the contact details below in section 14.

13. Our Use of Cookies

    • Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data are protected and respected.

Using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than Us. Third-party Cookies are used on Our Site to facilitate certain functions and features of the Web Site. We also use Cookies for analytics purposes. These Cookies track your movements and activities on the Web Site. They are designed to give us a better understanding of our users, thus enabling us to improve the Web Site and our services.

• Please refer to section 6 above and to section 13.6 below. These Cookies are not integral to the functioning of Our Site, and your use and experience of Our Site will not be impaired by refusing consent to them.
• All Cookies used by and on Our Site are used following the current Cookie Law.
• Before Cookies are placed on your computer or device, you will be shown a message requesting your consent to set those Cookies. By giving your consent to placing Cookies, you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.
• Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.6. Your consent will not be sought to place these Cookies, but it is still essential that you know them. You may still block these Cookies by changing your internet browser’s settings, as detailed below in section 13.10. Still, please be aware that Our Site may not work correctly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
• The following first party Cookies may be placed on your computer or device:

• Our Site uses analytics services provided by Google Analytics. Website analytics refers to tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, helps Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies; however, whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
• Our Site’s analytics service(s) use(s) Cookies to gather the required information.
• The analytics service(s) used by Our Site use(s) the Cookies mentioned above.
• In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also allow you to choose whether you wish to disable all cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation with your device.
• You can choose to delete Cookies on your computer or device at any time; however, you may lose any information that enables you to access Our Site more quickly and efficiently, including, but not limited to, login and personalisation settings.
• It is recommended that you keep your internet browser and operating system up-to-date and consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

14. Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at [email protected] or telephone at +44 03300 430 900, or by post at 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ. Please ensure that your query is clear, mainly if it is a request for information about the data We hold about you (under section 12, above).

15. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site. You will be deemed to have accepted the Privacy Policy terms on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.